FREQUENTLY ASKED QUESTIONS

Everything you need to know about shopping BKC.

What is Blackwell Kids Co.?

Blackwell Kids Co. is a kids lifestyle brand made for creative, adventurous kids becoming who they were created to be.

From everyday streetwear and one-of-one reworked pieces to accessories, collectibles and seasonal drops, everything we create leaves room for personality, imagination and real childhood.

Made different. Made with purpose.

 

ABOUT BLACKWELL

Do you use AI-generated models or imagery?

Yes. As Blackwell Kids Co. grows, we are intentionally transitioning toward using AI-created models in some of our lifestyle imagery.

Children's privacy matters to us. Using created models allows us to bring the Blackwell world to life while being thoughtful about the digital footprint and long-term online presence of real children.

Our products and designs are real, and we work to represent garment colors, artwork, graphic placement and product details as accurately as possible. AI-created lifestyle imagery is used to communicate the styling and world surrounding Blackwell—not to misrepresent the product you're purchasing.

You can learn more about our approach on our About Blackwell page.

What sizes does Blackwell offer?

Sizing varies by product. Many pieces in The Blackwell Uniform are available across Toddler, Youth and Adult sizing because we don't think kids should have to outgrow Blackwell.

Available sizes are listed on each individual product page.

 

How do I choose the right size?

Check the size chart included in the product gallery before ordering. For the best comparison, measure a shirt or sweatshirt your child already owns and loves and compare those measurements with our chart.

Fit notes are also included on individual product listings. If you're between sizes or prefer a more oversized look, sizing up may be appropriate depending on the garment.

Why do toddler colors and fits sometimes differ from Youth and Adult?

To offer Blackwell pieces across a wide range of sizes, we sometimes use different garment manufacturers for Toddler, Youth and Adult sizing.

Because of this, toddler colors may vary slightly from their Youth and Adult counterparts, and the fit or construction may not be identical.

We choose the garment we believe works best for each size range while keeping the overall Blackwell look and feel as consistent as possible.

Do all Blackwell pieces fit the same?

No. Different Blackwell pieces may use different garments and silhouettes.

Some styles have a relaxed streetwear fit, while others have a more traditional fit. You'll find specific fit information and size charts on each product page so you can choose the best size before ordering.

How quickly will my order ship?

Processing times vary depending on the products in your order. Some Blackwell pieces are Ready to Ship, while others are Made to Order or created by hand.

Please check the individual product listing for the most accurate processing time before ordering.

Once your order ships, you'll receive tracking information using the contact information provided at checkout.

What if my order includes Ready to Ship and Made to Order items?

If your order contains both Ready to Ship and Made to Order items, your order may be held until all pieces are complete so they can ship together.

If you need a Ready to Ship item sooner, we recommend placing it as a separate order.

Can I change or cancel my order?

If you need to make a change, please contact us as soon as possible.

Because some Blackwell products are made, customized or prepared specifically for your order, we cannot guarantee changes or cancellations once production has started.

What is your return policy?

Return eligibility depends on the type of product purchased. Custom, personalized and certain made-to-order or one-of-one products may be final sale.

Please review our Refund Policy before purchasing for complete and current information regarding returns, exchanges and eligibility.

 

REFUND POLICY

Will the colors look exactly like they do online?

We do our best to represent colors as accurately as possible. However, screen settings, photography and lighting can cause colors to appear slightly different in person.

Toddler garments may also vary slightly from Youth and Adult colors when different manufacturers are required.

Hand-dyed, painted, distressed, reworked and one-of-one pieces may have natural variations. Those differences are part of what makes each piece unique.

 

How should I care for my Blackwell clothing?

Always check the care information on the individual product listing.

For most printed Blackwell apparel, we recommend washing inside out in cold water with like colors and avoiding excessive heat to help preserve both the garment and artwork.

Hand-dyed, painted, reworked or specialty pieces may require additional care, so please follow the instructions provided with that particular product.

 

Are your small accessories, collectibles and fidgets safe for young children?

Some Blackwell accessories, collectibles and fidgets contain small parts and are not intended for children under 3 years old due to choking hazards.

Adult supervision is recommended when appropriate. Please review the individual product listing for any additional age recommendations or safety information before giving an item to a child.