Refund policy

RETURNS + REFUNDS

We want you to love what you ordered from Blackwell Kids Co. If something isn't right, we're here to help.

RETURNS

Eligible items may be returned within 10 days of delivery.

To qualify for a return, your item must be:

  • Unworn and unused

  • In the same condition in which it was received

  • Free from stains, odors, pet hair, washing or other signs of wear

  • Returned with original tags and packaging when applicable

  • Accompanied by proof of purchase

Before sending anything back, please contact us at blackwellkidsco@gmail.com to request a return.

Returns sent without prior approval may not be accepted.

RETURN SHIPPING

For approved returns due to a change of mind, fit or sizing, the customer is responsible for return shipping costs.

If your order arrived damaged, defective or incorrect due to an error on our part, please contact us and we will work with you to make it right.

Original shipping charges are non-refundable unless the return is the result of an error by Blackwell Kids Co.

NON-RETURNABLE + FINAL SALE ITEMS

Because of the nature of certain Blackwell products, the following items are final sale and cannot be returned or exchanged:

  • Custom or personalized products

  • Memory Paint Shop commissions

  • Custom team or spirit items

  • One-of-one and Redeemed & Reworked pieces

  • Gift cards

  • Sale or clearance items marked Final Sale

Made-to-order does not automatically mean final sale. Standard Blackwell apparel produced after an order is placed may still be eligible for return unless the individual product listing states otherwise.

If you're unsure whether an item is eligible, please contact us before purchasing.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible at blackwellkidsco@gmail.com.

Please include your order number and photos of the issue when possible so we can evaluate it and make it right.

SIZE EXCHANGES

Need a different size?

Because availability can change quickly, we cannot guarantee that another size will be available.

The fastest option is generally to request a return for the eligible item and place a new order for the size you need.

Custom, personalized, one-of-one and other final-sale products are not eligible for size exchanges.

REFUNDS

Once your approved return is received and inspected, we'll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card company may require additional time before the refund appears on your account.

If more than 15 business days have passed since your refund was approved, please contact us at blackwellkidsco@gmail.com.

EUROPEAN UNION ORDERS

If merchandise is shipped into the European Union, applicable cancellation and return rights may apply, including the 14-day cooling-off period required by law.

Returned merchandise must meet applicable return-condition requirements unless otherwise required by law.

QUESTIONS?

If you have questions about a return or aren't sure whether your item is eligible, contact us before sending it back:

blackwellkidsco@gmail.com

We're happy to help.