SHIPPING POLICY

We know waiting on something you're excited about isn't easy. Below you'll find everything you need to know about how we process and ship Blackwell Kids Co. orders.

PROCESSING TIMES

Processing time is the time we need to prepare your order before it ships. It does not include carrier transit time.

READY TO SHIP

Please allow 3–5 business days for Ready to Ship items to be processed and prepared for shipment.

MADE TO ORDER

Please allow 7–14 business days for Made to Order items to be created, processed and prepared for shipment.

Some handmade, custom, personalized or specialty products may require additional time. When applicable, the estimated turnaround time will be listed on the individual product page.

Orders are generally processed in the order they are received, although processing times may vary depending on the items included in your order.

ORDERS WITH MULTIPLE PRODUCT TYPES

If your order contains both Ready to Ship and Made to Order items, your order may be held until all items are complete so everything can ship together.

If you need a Ready to Ship item sooner, we recommend placing it as a separate order.

BUSINESS DAYS

Business days are Monday through Friday and do not include weekends or nationally recognized holidays.

Processing times listed on our website are estimates and begin after your order has been successfully placed.

SHIPPING + TRACKING

Once your order has been processed and shipped, you'll receive a shipping confirmation with tracking information using the contact information provided at checkout.

Shipping/transit time begins after processing is complete and will vary depending on your location, carrier and selected shipping method.

Once a package has been transferred to the shipping carrier, carrier delays may occur that are outside of Blackwell Kids Co.'s control.

PLEASE CHECK YOUR SHIPPING ADDRESS

Please review your shipping information carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before your package ships, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

LOCAL PICKUP

Local pickup is available when offered at checkout.

Once your order has been fulfilled and is ready for pickup, you'll receive an email notification.

Please wait until you receive your Ready for Pickup notification before arriving.

Pickup is available during our designated pickup hours of 8:00 AM–5:00 PM.

Additional pickup instructions will be provided with your order notification when applicable.

LOST, DELAYED OR DAMAGED PACKAGES

If your tracking information shows a delay, please allow additional time for the carrier to complete delivery.

If your package arrives damaged or you believe there is a problem with your shipment, contact us as soon as possible with your order number and any relevant photos or tracking information.

We'll do our best to help determine the appropriate next step.

QUESTIONS?

Have a question about your order or shipping?

Please reach out through our Contact page and we'll be happy to help.

Our current support response time is generally within 24 hours during business days.